How does An In-Home Consultation with SunCoast Blinds Work?
Can’t listen or watch the podcast about the consultation process?
No worries, read a summary of the answers below.
What separates SunCoast Blinds from other companies in the initial consultation process?
In today’s competitive landscape you might wonder what sets SunCoast Blinds apart from other window treatment companies, or even online shops as Amazon? In this episode we’re explaining how it is to really be a SunCoast Client. From the initial contact to the in-home consultation and installation. What can you expect from us? Let’s dive in.
“We made the conscious decision to forgo a lot of automation”
In this day and age, where technology kind of perforates every little area of our lives, wether it be our social networks, our news feeds, our purchases or whatever that may be, automation becomes this overarching theme. People assume that everything is automated, and everything is a computer or a database.
The reality of it is: when we’re talking about custom window fashions, there needs to be a special touch to execute it so it’s customized to the client. Each client has various amount of needs. Not everybody’s the same. Not every home is the same. Even the same person in a different home will experience a different set of challenges that requires different solutions.
At SunCoast blinds we have made the conscious decision to forego a lot of that automation. From that initial touch point, no matter if it is a phone call, a text or an email, it will be a real human on the other side. Most of the time, that person will be me (Ben Crotteau, owner of SunCoast Blinds), but it could also be one in our team. We don’t work with any answering services or automated email replies. Even during a vacation, I, the owner of SunCoast Blinds, will personally respond to your inquiries.
For us it’s about being there for the client, no matter what the situation is. Wether its at the sales point or later down the funnel. We believe that a lot of companies tend to lag at the service point, so we’re making sure that we’re different. Even if we’re just coming to fix something small in your home, we’re still going to follow up with you the same level of touch as in the beginning of the sales process. We never leave you, and that’s part of the value that we provide.
Our showroom in Bonita Springs
Living in the era of Amazon, we realized a couple of years ago that as the automation of the human experience continues to get bigger, there’s also this growing desire to be able to touch and feel what you’re going to buy. The ability to go and kick som tires, if you will. If you want to view the color, touch the fabrics and operate our products, you can come to our studio. In the studio, we can have an actual conversation about what you’re getting yourself into.
Let’s let’s be real, window fashions is a large purchase decision for a homeowner. It’s not only large economically, but it also has a large impact on how you’re going to use your home. So for you to be able to come in to our studio to start the process and find your comfort level is of great value. We believe that’s very important, especially now when its less common.
Our studio is located at: 3634-A Bonita Beach Road, Bonita Springs FL.
How do I contact SunCoast Blinds?
If you want to get in touch with us you have following options:
- Give us a phone call at 239-495-6558
- Visit our website www.SunCoastBlinds.com Pick “Contact” in the menu and then fill out our Form. This will send me an email and I will contact you as soon as I can.
- Send us an email directly: [email protected]
- Visit our studio at 3634-A Bonita Beach Rd, Bonita Springs FL. We’re in the studio Mon-Fri from 9am to 1 pm.
The Day of The In-Home Consultation
Who comes for the initial appointment?
At the initial contact, we will set up an appointment for us to come out and see you in your home. The appointment will have a 1-hour arrival window, but we’re more than happy to give a call when we’re on our way. There is no preparation needed to be done on your side, unless you’re in a gated community. Then I will need you to call us in at the gate- that’s it. By “us”, I really mean “me”. I (Ben Crotteau, the owner) will be the one that meets you for the design consultation.
During the design process
As I mentioned preciously, every client and every house is going to be a different recipe for success. You might have lived in 10 homes prior to this home, but your new place might present an entirely new level of challenges. It could be due to privacy, light control, heat control or interior design statements. Maybe it’s just your own preferences that has changed over time. Privacy might not be as big of a concern as it was a couple of years ago. This is where SunCoast Blinds will listen and guide you towards the right solution. You know your home and wishes, I know the pros and cons of each product and how the function in a home. Together we will be able to design everything for your window openings.
At the time of the design consultation I will provide you with your budget for the project. This price won’t change from start to finish. It doesn’t matter what it takes to accomplish the project, your price is your price. We don’t play games like that.
Another thing that sets SunCoast Blinds apart is that we don’t require a down payment. If you tell us that you’re ready, that’s good enough for us to get the project going. You might ask why we would do that, and a few people have even called us crazy. But, I feel that business is a two way street. You trust me to accomplish your job. I trust you to pay what you agreed to. So until your job is completed, we don’t take your money. That’s kind of unique. I think it shows our faith and our ability to execute what we tell you that we’re going to do.
Install, warranties and payment
From the point of you giving us the thumbs up to move forward, it will take one month to get our products manufactured and installed in your home. So about a month after you tell us yes, without any down payment, you’ll receive a call from us to schedule your installation. On the day of installation, the team will arrive to install the products. Once we’re 100% complete, you cut us a check. The next day or two, you will receive a phone call from me to make sure you’re all happy and satisfied.
So that’s the process for a client to interact with SunCoast Blinds. No automations- 100% high touch points. We’re going to be there during the entire process. Actually we’re there way longer than that. Most of our products comes with a 25 year warranty. So as long as you own the home, we will take care of you. That’s the SunCoast Way.